|
All of us at The Frenchy Bee want to assure you of an effortless shopping experience.
For your convenience, we have put together some of our customers’ frequently asked questions.
Click on the question, the answer will slide from it's box!
Q: How are shipping fees determined?
- We ship for FREE any US order over $49 (ground level shipping, excludes orders containing perishable items.)
- First Class, Priority and Express shipping are also available at carriers rates (see below). Shipping fees for expedited shipping are calculated based on weight and distance: our shipping fee calculator
is linked to the United States Postal Service and United Parcel Service web sites
which provide quotes in real time from our Zip code (98072) to your Zip code, depending on
the total weight of the items placed in your shopping cart.
- There is a link for determining shipping "as you go" on every page as you purchase your items.
- International Purchases: Duties charged by customs are the responsibility of the buyer. Please familiarize yoursef with possible surcharges prior to purchasing. Packages returned due to failure to pay duties owed will be refunded minus any initial shipping as well as for the return.
- Perishable items are shipped via UPS Next Day or Second Day Air. If an order contains both perishable and non-perishable items, they will ship separately, you will still be eligible for free shipping for the non-perishable part if over $49.
- Perishable items are shipped Monday, Tuesday and Wednesday each week. Perishable item orders will ship same day if placed before 1:00 pm PST during these days if the item is in stock
- Perishable orders placed after Wednesday 1:00 pm PST will ship the following Monday
- Perishable products such as Cheese and Meat/Deli cannot be returned.
Q: Is shopping on your site really secure?
We Implemented the latest in online security procedures (McAfee daily scan, SSL encryption) to protect your information.
- All information that you provide will be automatically encrypted when transmitted to our server.
- In addition, The Frenchy Bee keeps all customer information confidential: Credit Card numbers are never printed during order processing, and are stored encrypted.
- Phone orders forms are shredded every day after processing.
- Your information will never be provided to any outside parties not involved in shipping your order.
Q: What payment methods are accepted?
- We accept VISA, MasterCard, Discover and American Express credit cards, even over the phone.
- You may also use your Paypal account to pay without disclosing your financial information.
- Items are charged to your credit card account upon shipment.
- Special orders must be prepaid.
Q: Do I have a choice in shipping carriers?
- Yes, you may choose between the USPS and UPS within the USA, USPS only for international orders. Several choices of expedition are also offered.
- Orders are processed and shipped daily with most shipping same day.
- Expedited and Priority shipment orders received by us prior to 12:00 pm Pacific Standard Time,
Monday through Friday (excluding holidays and week ends), will be shipped that same day unless item is not in stock (we will contact you if this happens)
- An email with delivery confirmation tracking will also be provided for US customers.
- If a product is out-of-stock, you will be notified. Items will not be charged to your credit card account until ready to ship.
- International orders may take longer to deliver due to normal international shipping procedures and clearing customs.
- Customs duties are the responsibility of the buyer upon receipt of the order. These duties cannot be determined nor paid by The Frenchy Bee.
- Please be accurate when providing your delivery address. Any surcharges imposed by the shipping carrier due to an incorrect address, refusal of delivery or failure to accept or retrieve packages will be passed to the customer.
- Perishable orders must ship via UPS Next Day or Second Day Air.
- Perishable orders cannot ship to a PO Box, APO or FPO.
Q: Can I ship to an address other than my own?
Yes, you will be able to ship to a different address during checkout. If you are a registered customer, you may even store multiple shipping addresses, ready for you for future purchases.
- We are happy to ship gifts to family and friends and do so regularly.
- In addition you may add a gift message that will be included in the package.
- The packing slip included in the box does not display pricing.
- Perishable orders cannot ship to a PO Box, APO or FPO.
Q: How do I check the status of my order?
- Your order status can be checked anytime from the confirmation email you received after you placed your order.
- Additionally, you will receive an automated email notification to inform you about your order's status.
- To make changes to an order, please contact Customer Satisfaction Monday through Friday, 9:00 am to 5:00 pm Pacific Standard Time, at 1.866.379.9975.
- Please have your order number available to expedite our helping you.
Q: What is your return policy?
Our goal is that you will be very happy with your purchases at thefrenchybee.com.
- If you are not completely satisfied you may return the item within 10 days of purchase.
- Please contact our Customer Service Department at 1.866.379.9975 for a Return Approval Number.
- Returned items without approval will not be refunded.
- All items must be returned unopened and unused in original packaging for refund or an exchange.
- The customer is responsible for return shipping, insurance and delivery confirmation fees.
- A credit will be issued to your credit card for the item purchase price promptly after receipt of returned merchandise.
- A restocking fee up to 20% of purchase price may be charged at our discretion, to cover the initial shipping expense.
- Authorized exchanges: we would be happy to exchange products within 30 days of purchase. The return of items in the initial order falls under our Return Policy. If an exchange of equal or greater value is made, no restock fee will be assessed. Customer is responsible for full shipping of the exchanged product.
- Original shipping is non-refundable.
- Due to the nature of the products, perishable products such as Cheese and Meat/Deli cannot be returned or refunded.
- We do not accept returns on special orders
Q: Do you gift services such as gift wrap or gift messages?
- Gift messages are available during regular check out and are added to the order.
- Packing slips include the items purchased, but prices are never disclosed.
- Gift basket service is available for a $8 flat fee
|
Your Account
